Scope & Purpose: 

1. This grievance redressal policy (‘Policy’) governs how grievances related to the services offered by Zayment Solutions Private Limited (‘Zayment’, ‘Us’, ‘Our’, ‘We’) to the users (‘You’, ‘User’, ‘Your’). This Policy must be read in conjunction with Our Terms of Service, Privacy Policy, and other policies as available on the Platform and informed from time to time.

2. The purpose of this Policy is to:

3. provide clear, accessible complaint channels;

4. resolve issues promptly and fairly;

5. empower unhappy Users to escalate to external forums if needed; and 

6. promote transparency and accountability in resolution.

Dedicated Grievance Team: In accordance with Applicable Law, We have a Grievance Officer to address Your concerns regarding data safety, privacy, and the Platform usage concerns including complaints You have against other users on the Platform. We will resolve these issues raised by You within 15 (thirty) days from receiving them. You may contact the Grievance Officer at the following coordinates: support@endl.app

Channels for Lodging Complaints: User can register any grievances via:

1. Support / Helpline function on the Platform

2. Email to the grievance team at compliance@endl.app.

Acknowledgement & Reference:

1. We endeavour to acknowledge every grievance within 2 working days via email or in-app notification;

2. We endeavour to provide an expected resolution timeline as required on a case to case basis.

Review & Continuous Improvement: This Policy will be reviewed as needed to ensure User grievances are addressed in a time-bound manner.

Contact Information For any further information, grievances, concerns, or clarifications, please do not hesitate to contact us at support@endl.app.